Privacy Policy

Last Updated: October 25, 2025

Welcome to Fast Host Nig (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://fasthost.com.ng, products, and hosting services.

By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you register for hosting, purchase a domain, or contact us, we may collect:

Full name
Email address
Phone number
Billing address
Payment information (processed securely through trusted third-party gateways)

b. Technical and Usage Information

We may automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent on our site

c. Cookies

We use cookies to improve user experience, store preferences, and analyze website traffic. You can disable cookies in your browser settings.

2. How We Use Your Information

We use collected data to:

Provide and manage your hosting and domain services
Process payments and invoices
Communicate about your account, support, or updates
Improve our website and user experience
Detect and prevent fraud or unauthorized access

3. How We Protect Your Information

We use advanced security measures, including SSL encryption, firewalls, and access controls, to keep your data safe.
All payment transactions are handled through secure third-party providers and are never stored on our servers.

4. Sharing of Information

We do not sell or rent your personal data.
We may share limited information only with:

Payment processors (for secure transactions)
Domain registrars (to register your chosen domain names)
Technical support and service providers under strict confidentiality

5. Data Retention

We retain your account and billing information for as long as your account is active or as required by law. You can request deletion of your account at any time by contacting us.

6. Your Rights

You have the right to:

Access and update your personal information
Request data deletion
Withdraw consent for marketing communications

To exercise these rights, please contact us at support@fasthost.com.ng.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Fast Host Nig
📍 Website: https://fasthost.com.ng
📧 Email: support@fasthost.com.ng

At Fast Host Nig, we value customer satisfaction and aim to deliver reliable hosting services. This Refund Policy outlines the conditions under which refunds may be approved.

1. Eligibility for Refund

Refunds are only available for the following cases:

You were charged twice for the same service (double billing).
The purchased hosting service was not activated after successful payment and confirmed order.

If eligible, you must submit a refund request within 7 days of payment.

2. Non-Refundable Services

The following items are not eligible for refunds:

Domain name registrations or renewals
SSL certificates
Email services
VPS and dedicated server plans
Violations of our Terms of Service or Acceptable Use Policy

3. Refund Process

Send a refund request to billing@fasthost.com.ng with your invoice number and payment proof.
Once approved, refunds will be processed within 7–10 working days via the same payment method used for purchase.

4. Service Cancellation

You may cancel your service at any time through your control panel or by contacting our support team.
Please note that no refunds are issued for unused portions of active services after cancellation.

5. Changes to This Policy

We may update this Refund Policy periodically. Updates will be posted on our website with a new “Last Updated” date.

Contact Us

Website: https://fasthost.com.ng
Email: billing@fasthost.com.ng

Acceptable Use Policy (AUP)

Last Updated: October 25, 2025

This Acceptable Use Policy (AUP) defines acceptable and prohibited uses of the services offered by Fast Host Nig.
By using our hosting, domain, or email services, you agree to comply with this policy.

1. General Conduct

You agree to use our services responsibly and lawfully.
You must not use Fast Host Nig’s services to:

Engage in any illegal or fraudulent activities
Spread malware, viruses, or phishing content
Host, promote, or link to adult, hate, or violent content
Send unsolicited emails (spam) or bulk messaging
Infringe on copyrights, trademarks, or intellectual property
Interfere with our network operations or security

2. Resource Usage

To ensure fair usage for all customers:

Do not use shared hosting accounts for file storage, backups, or video streaming.
Excessive CPU or bandwidth usage may result in temporary suspension or upgrade requests.

3. Email Policy

You must not use our mail servers for:

Sending mass unsolicited emails
Phishing or fraudulent messages
Sending malware or attachments with malicious intent

Violation of these rules may lead to immediate account suspension.

4. Security and Abuse

You are responsible for maintaining secure passwords and access credentials.
If your account is compromised, contact us immediately at support@fasthost.com.ng.
We reserve the right to monitor, investigate, or remove content that violates this policy.

5. Suspension and Termination

Fast Host Nig may suspend or terminate any account found violating this AUP without prior notice or refund.
Repeated abuse may lead to permanent account closure.

6. Reporting Abuse

If you discover any violation or abuse of our network or services, please report it to:
abuse@fasthost.com.ng

7. Updates to This Policy

We may modify this AUP at any time. Continued use of our services after updates indicates acceptance of the new policy.

Last Updated: October 25, 2025

At Fast Host Nig, we are committed to maintaining a secure and reliable hosting environment for all our customers. This Mass Mailing Policy outlines the rules and acceptable practices for sending bulk or mass emails through our servers.

By using any of our hosting or email services, you agree to comply with this policy.

1. Definition of Mass Mailing

“Mass Mailing” refers to sending a large number of emails — whether promotional, transactional, or informational — to multiple recipients at once.
Examples include:

Newsletters
Marketing or promotional campaigns
System notifications or updates
Announcements to large mailing lists

2. Prohibited Activities

Customers are strictly prohibited from using Fast Host Nig’s network or servers to:

Send unsolicited bulk emails (spam)
Purchase, rent, or use third-party email lists without consent
Send emails containing misleading subjects or deceptive content
Include false or invalid sender information or return addresses
Send repeated unwanted messages to the same recipient
Promote phishing, scams, or fraudulent offers

Any violation of the above may result in immediate account suspension or termination without refund.

3. Permitted Use

Mass mailing is allowed only when:

Recipients have explicitly opted in to receive your messages (via signup form, confirmation email, or subscription).
You provide a valid unsubscribe link in every message.
You identify yourself clearly as the sender and include accurate contact information.
The mailing list is maintained and regularly cleaned to remove invalid or bounced email addresses.

4. Sending Limits and Restrictions

To protect our network reputation:

Shared hosting customers are limited to 200 outgoing emails per hour.
VPS and Dedicated Server clients may request higher limits upon review.
Emails exceeding allowed limits may be automatically blocked by our system.

5. Monitoring and Enforcement

Fast Host Nig reserves the right to:

Monitor email traffic patterns for potential spam activity.
Temporarily suspend or block accounts suspected of spamming.
Report serious violations to anti-spam authorities or blacklists.

6. Reporting Abuse

If you believe a Fast Host Nig user is sending spam or violating this policy, please report it to:
📧 abuse@fasthost.com.ng
Include full email headers and message samples for proper investigation.

7. Consequences of Violation

Accounts found in violation of this Mass Mailing Policy may face:

Immediate service suspension
Permanent account termination
Blacklisting of associated domains or IPs
Legal action, if applicable under Nigerian or international laws

8. Policy Updates

We may update this policy from time to time to reflect changes in laws or technology.
Updates will be posted on this page with a revised “Last Updated” date.

9. Contact Information

For questions about this policy or permission for high-volume mailing services, contact:
📧 support@fasthost.com.ng
🌐 https://fasthost.com.ng

Last Updated: October 25, 2025

Welcome to Fast Host Nig (“we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website https://fasthost.com.ng, hosting services, domain registration, and related products.

By accessing or using our services, you agree to these Terms. If you do not agree, please do not use our services.

1. Eligibility

You must be at least 18 years old and capable of entering into a binding agreement to use our services.

2. Account Registration

To access our hosting services, you must:

Provide accurate and up-to-date information during registration.
Maintain the confidentiality of your login credentials.
Be responsible for all activities under your account.

We reserve the right to suspend or terminate accounts with false, misleading, or incomplete information.

3. Use of Services

You agree not to use our services for:

Hosting or distributing malware, phishing sites, or illegal content
Spamming or sending unsolicited messages
Infringing on intellectual property rights
Hosting adult, violent, or hate content
Engaging in activities that may disrupt or harm our servers or network

Violation of these terms may lead to immediate suspension or termination without refund.

4. Payment and Billing

All services are billed in Nigerian Naira (₦).
Payment must be made before service activation or renewal.
Late or failed payments may result in service suspension or termination.
We do not store your credit card or payment details — all transactions are securely processed by trusted payment partners.

5. Domain Registration and Renewal

Domain names are registered through accredited registrars.
You are responsible for ensuring domain renewals before expiration.
Fast Host Nig is not liable for domain loss due to late renewal or incorrect contact information.

6. Service Availability

We aim for 99.9% uptime on all hosting services.
However, we may perform maintenance, upgrades, or emergency repairs. We will provide prior notice where possible.

We are not responsible for interruptions caused by:

Internet service providers
Hardware failures
External cyberattacks or force majeure events

7. Data Backup and Security

We perform periodic backups, but clients are responsible for maintaining their own backups.
We are not liable for data loss resulting from user actions or unforeseen system issues.

8. Refund Policy

Refunds may be issued only in the following cases:

Hosting service not delivered after payment confirmation
Double billing errors

Refunds are not available for:

Domain name registrations or renewals
Violations of our Terms of Service

9. Suspension and Termination

We reserve the right to suspend or terminate your account if:

You violate our terms or acceptable use policy
You fail to make payment
You use our services for fraudulent or abusive activities

Upon termination, all hosted data may be deleted immediately.

10. Limitation of Liability

Fast Host Nig shall not be held liable for:

Loss of profits, data, or business interruption
Downtime or service interruptions beyond our control
Errors or omissions caused by third-party providers

Our total liability for any claim shall not exceed the amount paid for the specific service in dispute.

11. Intellectual Property

All content, graphics, software, and materials on fasthost.com.ng are the property of Fast Host Nig and are protected under applicable copyright laws.

12. Policy Updates

We may revise these Terms from time to time. Updates will be posted on this page with a new “Last Updated” date. Continued use of our services means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.
Any disputes shall be resolved in the competent courts of Nigeria.

14. Contact Us

For any inquiries regarding these Terms, please contact us:

Fast Host Nig
📍 Website: https://fasthost.com.ng
📧 Email: support@fasthost.com.ng